Loss or damage of luggage

In case of loss of attributes or loss / damage to your luggage you will need:

  • Contact Lost and Found, which is located in the baggage area and operates around the clock, or the air line's represetation at the airport. By providing a pick-up ticket of the baggage identification plate (issued at check-in), the passenger registers a statement (PIR), which must contain a detailed description of the incident (nature of the damage / appearance / description of missing baggage items, etc.), flight number / date, detailed address and contact information.
  • Write an request with all of the above details on the airline's contact email to speed up the luggage search process. Thus, within 1-2 days, the passenger must be informed about the location / condition of the wanted luggage.
  • In case of finding the luggage special service of the airline in the shortest possible time arrange its delivery to the owner, having previously contacted him (therefore it is very important to indicate the detailed address and contact details of the passenger).
  • According to the rules of air transportation, the maximum term for the search of baggage is 21 days from the date of the application. In case the luggage was not found, the passenger may register a claim for material compensation in the amount corresponding to the value of the lost luggage / damage, providing the luggage tag and the original of Luggage Damage / Loss Act (PIR). This claim is considered by the airline, satisfies or substantially deviates within three months from the date of its receipt.

In accordance with the "Rules for the Carriage of Passengers and Baggage", the responsibility for the carry-on luggage, as well as any of its parts, is relied on the passenger during the entire flight. In the event of such an incident, the passenger must immediately contact the Lost and Found airport's Luggage Department to make a statement to the police, which the airline representatives must assist.

Lost and Found Department:
Phone: +38 (067) 408-37-51