Contact Center (24 hours a day)
+38 (044) 498 77 77
0 800 30 777 2 (free within Ukraine)
7w@windrose.kiev.ua

Your trip

    1. Check-in procedure
    2. Baggage
    1. Pets transportation
    2. Travel with an infants (under 2 y.o.)
    3. Traveling pregnant women, mothers and newborns
    4. "Accompaniment of a child" service

Check-in procedure

At this moment at all WINDROSE flights Check-in takes place only at the airport, where you get a boarding pass with the seat, it is free of charge.

Check-in time:

Passengers check-in starts 120 minutes prior to departure. Depending on local conditions, the check-in opening time may be earlier. Check-in and baggage drop-off closes 40 minutes before the departure time.
Boarding time ends 15 minutes prior to departure.

Charge free baggage

For all flights performed by the airline, the following basic rules baggage transportation are applied:

 
 

Class of passenger service

 Total free rate (weight)
 Business class
30 kg (maximum sum of three measurements*** 158 cm)
 Economy class
23 kg (maximum sum of three measurements*** 158 cm)
 Premium class
30 kg (maximum sum of three measurements*** 158 cm)
 Infant / newborn** 10 kg (maximum sum of three measurements*** 158 cm)// small stroller / cradle or 1 scooter/learner bike (in case of proper packaging and a sum of three dimensions less than 158 cm) regardless of the class of service. In case of exceeding 158 cm standard tariffs for the carriage of excess baggage are valid.
Excess baggage

When paying at the airport:

 
 

weight from 23 to 32 kg and/or sum of three measurements*** from 158 cm to 200cm
(50x50x100 cm) – 

 
5 c.u. per 1 kg of baggage in domestic flights

10 c.u. per 1 kg of baggage in international flights

from 32 kg/from 200cm*** -

transportation of cargo

One fishing rod sizing (sum of three measurements***) up to 115 cm (A-320/A-321 aircrafts), up to 105 cm (E-145 aircrafts)

Free, if the total weight of hand luggage is up to 7 kg (5 kg for E-145 aircraft)

One fishing rod sizing (sum of three measurements***) from 115 cm till 200 cm (available only on A-320/A-321 aircrafts)

10 c.u. per 1 piece

Suit or dress in a separate covering for clothes

Free, if the total weight of hand luggage is up to 7 kg (5 kg for E-145 aircraft)

Folding elbow crutches up to 100 cm in length with a cover (for transport on a shelf)

Free


When prepaid
(not less than 24 hours before departure) via on-line support special tariff is applied - 20 c.u. per every 10 kg excess baggage.

For More details please contact the Contact Center +38 (044) 498 77 77

*the calculation is made in UAH at the rate on the day of payment.


 
 
Free rate per 1 passenger
7 kg / 55х40х20 cm plus additional 5 kg
(only for Premium-economy class passengers)
7 kg / 55х40х20 cm
(on A-320 / A-321 aircrafts)
7 kg / 55х35х15 cm
(on E-145 airctrafts)

* - per 1 passenger
** - Age limits: from 0 to 2 years
*** - length х width х height

The cost of additional services / excess baggage paid by the passenger (except Premium SKY Party, SKY Flowers services) is subject to refund only in case of request to the Contact Center no later than 12 hours before departure, or if the flight is canceled by the airline.
The cost of the Premium SKY Party, SKY Flowers services paid by the passenger is subject to refund only in case of request to the Contact Center no later than 48 hours before departure, or if this flight is canceled by the airline.
In other circumstances, refunds are not possible.

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Special luggage

Please note: Required booking in advance!

In case of booking in advance and payment through an online chat at least 24 hours before departure, the carriage of sports equipment and weapons is subject to a discount of 50% of the standard fare.

 
 
Sport equipment

Golf equipment kit - 50 у.о.

Bicykle - 70 у.о.

Sport equipment kit (all kinds of boards / sport boards, windserfing equipment, hang gliders, canoe, hockey clubs, athletics, fishing gear, exercise boards, scuba diving equipment with oxygen cylinder, fins, water skiing, bowling equipment, skiing / snowboarding equipment, scooters) - 70 c.u.

ONE KIT of ski / snowboard equipment, weight less than 23 kg in Ukraine-Finland-Ukraine route - free (except infants before 2 years old).

One kit contains: 1 snowboard, 1 helmet, 1 pair of snowboard boots or 1 pair of skies, 1 pair of ski sticks, 1 helmet, 1 pair of ski boots.

Paintings (frames, photo albums, books, etc.)

the size (the sum of three measurements) from 115 to 140 cm and weight less than 7 kg - on all directions 10 c.u. for 1 piece (allowed only for A-321 / A-321)

Musical Instruments

 
 
sizing (sum of measurements***) less than 115 cm (for A-320 / A-321) and less than 105 cm (for E-145) in a case - charge free (as a cabin luggage) if total cabin luggage weight is less then 7 kg (7 kg for E-145)
in a case weighting 7-15 kg and/or sum of measurements*** 115-200 cm – 10 c.u. per 1 kg - only for A-320 / A-321
in a stiff carrying case weighting more then 15 kg and/or sum of measurements*** 115-200 cm – the cost of an additional ticket (separate seat) in the flight without payment of airport passenger taxes
Car tyres
Transportation costs are not included in free baggage registered. In all flights - 10 c.u./kg
Weapons and ammunition including sporting and hunting weapons - in all flights - 50 c.u. Fair is paid for each container/piece of ammunition / weapon
Beach umbrella
sizing (sum of measurements***) 158-200 cm and/or weight exceeding free baggage allowance - 20 c.u. (available only on A-321 / A-320 aircraft)
Nordic walking poles free, one set of poles for Nordic walking, up to 158 cm in bag.

* one set of fishing gear must contain no more than two fishing rods, one coil, a net (1 piece), one pair of boots, one container with a fishing gear.

** one set ob scuba gear must contain no more than one wetsuit, one vest, one pair of socks, one mask, one pair of shoes, one pair of flippers, one knife, one regulator, one oxygen tank with belts, one measuring device, one flashlight, one spear gun. While transported, the oxygen tank must be empty, the valve must be opened or removed. The flashlight can be transported both in luggage and in cabin luggage, with the battery is transported separately and packed in such a way that it makes it impossible to short circuit or activate the lantern.

The cost of additional services / excess baggage paid by the passenger (except Premium SKY Party, SKY Flowers services) is subject to refund only in case of request to the Contact Center no later than 12 hours before departure, or if the flight is canceled by the airline.
The cost of the Premium SKY Party, SKY Flowers services paid by the passenger is subject to refund only in case of request to the Contact Center no later than 48 hours before departure, or if this flight is canceled by the airline.
In other circumstances, refunds are not possible.

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Pets transportation

Only cats and dogs are accepted for transportation
Please note: Required booking in advance!
При завчасному бронюванні та оплаті через онлайн чат не менше ніж за 24 години до вильоту, вартість перевезення тварин у багажному відділенні загальною вагою від 10 до 20 кг - 150 у.о., вагою від 21 до 32 кг - 200 у.о.

За таких самих умов, на перевезення тварин до 8 кг застосовується
знижка у розмірі 50% вартості від стандартного тарифу.

 
 
Service Fare
Transportation of a guide-dog performing its support function (BLND)

Charge free

Pet transportation in a luggage compartment

from 8 to 32 kg (including weight of container) – 15 c.u./1kg (when travelling with a pet from 23 to 32 kg Airline reconciliation is needed)

Pet transportation in a cabin

up to 8 kg including weight of container, measures less than 45х36х26cm – 70 c.u. one way (is not included in the rate of registered baggage)

The cost of additional services / excess baggage paid by the passenger (except Premium SKY Party, SKY Flowers services) is subject to refund only in case of request to the Contact Center no later than 12 hours before departure, or if the flight is canceled by the airline.
The cost of the Premium SKY Party, SKY Flowers services paid by the passenger is subject to refund only in case of request to the Contact Center no later than 48 hours before departure, or if this flight is canceled by the airline.
In other circumstances, refunds are not possible.

Нагору

Carry-on luggage

  • As a carry-on luggage is allowed luggage which weight and dimentions accepted by airline, - weight must not exceed 7 kg, the maximum dimensions of hand luggage are 55x40x20 cm for A-320/A-321 aircrafts, 55x35x15 cm for E-145 aircrafts and that allow it to be safely placed in the cabin of the aircraft on luggage racks or under the seat of the armchair.
    The placement of carry-on luggage and the permitted carriage of goods in all passages of the cabin is prohibited.
  • In hand luggage it is allowed to carry liquids, suspensions, creams, paste capacity of not more than 100 ml (grams) in one vial (tube). The total volume of these substances in hand luggage, packed in containers of up to 100 ml (grams), must not exceed 1 liters (kg) per passenger.
  • Things that do not meet the requirements of the size and weight of carry-on luggage or which are not allowed to be carried in the passenger cabin are considered and processed as registered luggage.
  • Passengers are responsible for their carry-on luggage during the entire flight.

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Dangerous items and substances

Hand luggage should not contain spiky and cutting items: knives, scissors, needles, knitting needles and other sharp and cutting items. It is also prohibited to bring any liquid, suspension, creams, paste in a capacity of more than 100 ml (grams) into one vial (tube) to the aircraft in hand luggage. The total volume of these substances in hand luggage, packed in containers of up to 100 ml (grams), shall not exceed 1 liters (kg) per passenger. Items and substances prohibited for carriage in the passenger compartment but permitted for carriage in luggage , are determined by the aviation rules of Ukraine.

voskl_znakFor the purpose of ensuring the safety of flights, the following items are prohibited for carriage in carry-on luggage and luggage:

 
 
gun_expl flam_gas flam_liquid flam_solid oxi_agent toxic radioactive corrosive magnet

 
 
  • Explosives and Weapons
  • Flammable, liquefied and compressed gases
  • Flammable liquids
  • Flammable solids
  • Oxidizing agents and organic peroxides
  • Toxic, poisonous substances
  • Radioactive materials
  • Acid, corrosive materials
  • Magnetized materials

voskl_znakItems are prohibited for carriage in hand luggage in order to ensure flight safety:

 
 
r1 r2_01 r3 r4 r5 r6 r7 r8 r9
  • real, fake or toy guns
  • sharp items, spiky and cutting items, for instance: knives, scissors, razors
  • injection needles (allowed in the presence of medical instruments confirming the need for their use)
  • baseball bats, clubs, maces, bats and sticks
  • any liquids, suspensions, creams, pastes with a capacity of more than 100 ml (grams) in one vial (tube)

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Loss or damage of luggage

Lost and Found Department
Phone:    +38 (067) 408-37-51
E-mail:    lost_found@windrose.kiev.ua

In case of loss of attributes or loss / damage to your luggage you will need:

  • Contact Lost and Found, which is located in the baggage area and operates around the clock, or the air line's represetation at the airport. By providing a pick-up ticket of the baggage identification plate (issued at check-in), the passenger registers a statement (PIR), which must contain a detailed description of the incident (nature of the damage / appearance / description of missing baggage items, etc.), flight number / date, detailed address and contact information.
  • Write an request with all of the above details on the airline's contact email to speed up the luggage search process. Thus, within 1-2 days, the passenger must be informed about the location / condition of the wanted luggage.
  • In case of finding the luggage special service of the airline in the shortest possible time arrange its delivery to the owner, having previously contacted him (therefore it is very important to indicate the detailed address and contact details of the passenger).
  • According to the rules of air transportation, the maximum term for the search of baggage is 21 days from the date of the application. In case the luggage was not found, the passenger may register a claim for material compensation in the amount corresponding to the value of the lost luggage / damage, providing the luggage tag and the original of Luggage Damage / Loss Act (PIR). This claim is considered by the airline, satisfies or substantially deviates within three months from the date of its receipt.

Lost or damage of carry-on luggage onboard:

In accordance with the "Rules for the Carriage of Passengers and Baggage", the responsibility for the carry-on luggage, as well as any of its parts, is relied on the passenger during the entire flight. In the event of such an incident, the passenger must immediately contact the Lost and Found airport's Luggage Department to make a statement to the police, which the airline representatives must assist.

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