Online helpdesk (daily, from 09:00 till 19:00)

Please note that additional service charge will be applied while purchasing of additional services via airline's Contact Center is a paid service. At the same time, you can book services via web-site for free.

By purchasing tickets online directly from WINDROSE official site, Online helpdesk helps you to:

• change the name, date and / or the flight, according to the rules of your booking fares
• upgrade your service class
• reserve your favourite seat for exta cost,  SKY menu and other additional services.
• pay for services online easily via credit card.

To do so you should:

• connect to chat  on the airline official website.
• specify your booking number and the desired service option.
• when receiving the confirmation from the consultant, check out the electronic bill that could be paid with credit card linking the appropriate secured webpage of payment. Currency authorization - UAH, converted according to the commercial rate.
• as a result of the successful payment, receive the confirmation on your email.

Please send your questions directly  to 7w@windrose.kiev.ua