Contact Center (Monday – Sunday, 08:00 a.m. - 8:00 p.m.)
+38 (044) 498 77 77
0 800 30 777 2 (free within Ukraine)

Complimentary dessert or wine!

If you`ll pre-order a basic meal (cold snacks or sandwiches) - you`ll get a complimentary dessert or wine!

More details here Special promo. Complimentary dessert or wine!

Take advantage of the new promo via online service "Additional services".

ATT! The validity period of pre-ordering meal special promo extended till March 30, 2019.

Please note that the cost of additional services / luggage is compensated ONLY for passengers who refuses from the flight for which these services are purchased. In other circumstances, refunds are not possible.


If it booked and payed in advance via an online chat at least 24 hours before departure, the cost of animals transportation in the luggage compartment with a total weight of 10 to 20 kg - 150 c.u., total weight of 21 to 32 kg - 200 USD.
Under the same conditions, for a transportation of animals up to 8 kg, a discount of 50% of the cost of the standard fare is applied.

The cost of additional services / excess baggage paid by the passenger is subject to refund only in case of request to the Contact Center no later than 12 hours before departure, or if the flight is canceled by the airline.
In other circumstances, refunds are not possible.


Receive a 50% discount when booking in advance  an animal weighing up to 8 kg and not later than 24 hours before flight departure! Get it via online chat support

For more details please contact our Contact Center +38 (044) 498 77 77

The cost of additional services / excess baggage paid by the passenger is subject to refund only in case of request to the Contact Center no later than 12 hours before departure, or if the flight is canceled by the airline.
In other circumstances, refunds are not possible.

Extra luggage

In case of pre-payment (no less than 24 hours before departure), through online chat support, there is a special fare for excess baggage (from 23 to 32 kg and / or the sum of three dimensions from 158 cm to 200 cm) - 20 c.u. * for each additional 10 kg of excess luggage (it is meant every 10 kg or a part of 10 kg).

For payment please visit online helpdesk

The cost of excess baggage paid by the passenger is subject to refund only in case of request to the Contact Center no later than 12 hours before departure, or if the flight is canceled by the airline.
In other circumstances, refunds are not possible.

*the calculation is made in hryvnias at the currency rate on the day of payment.

Payment for sport equipment

50 percent discount to pay carriage of sport equipment (up to 32 kg and size up to 300 cm)/bike 24 hours before flight departure via online helpdesk

Please note that the cost of additional services / luggage is compensated ONLY for passengers who refuses from the flight for which these services are purchased. In other circumstances, refunds are not possible.